Jan 10, 2019 10:00:00 AM

Would You Make the Coffee?

I rushed into the breakroom between meetings to grab a quick cup of coffee, but much to my disappointment the carafe was totally empty. I took a quick glance at the Keurig sitting on the counter and contemplated making a single cup, but the thought was fleeting. I knew that in a matter of minutes someone else would do the same thing I was doing—stop by the breakroom in between commitments to refuel their tank and refresh their cup. No, I’d pass on the quick fix, and I’d wait the five minutes it would take to make a fresh pot. In the process, I’d help someone else avoid this small pause in their day.

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Topics: Leadership, Servant Leadership, Growth

Oct 5, 2017 11:00:00 AM

Building Others Up

When I think back to my first time serving as a performance advisor (PA), when it was actually called being a mentor, I always think about what a huge responsibility I was handed. I vividly remember thinking, “Really, my partners are entrusting me to help grow our future leaders? But I'm still growing myself!” I didn’t know how they thought I was going to make an impact on helping others grow when I wasn’t there myself. 

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Topics: Full Potential, Servant Leadership, People Development

Mar 3, 2016 10:00:00 AM

Serving is a Choice

My first job in the corporate world was serving in an administrative capacity on a team with about 150 people. I was certain that I was at the bottom of the ladder, but figured there was lots of room to stretch and grow. Had you read over my job description, like many similar job descriptions in most organizations these days, chances are you would see the following under the list of responsibilities: “Perform other duties that may be required.”

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Topics: Servant Leadership, Positive Energy, Customer Service

Jan 29, 2016 10:00:00 AM

Perfection is Unattainable, Let’s Strive to Make a Difference

A few days ago, I had a crazy-wonderful, unexpected client service experience. Feeling inspired by our executive partner’s blog last week, The Desire to Serve: Are You Delivering an Unrivaled Experience?, I felt compelled to share it with you.

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Topics: Servant Leadership, Culture, Client Service

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