Want to Know Why Culture Matters? Subscribe Now.

May 30, 2019

Serving With a Generous Mindset

HORNE’s Growth Mindset Client Promises consists of four key commitments to our clients – DELIVER, COLLABORATE, ANTICIPATE, and CARE. It’s a cogwheel of promises that work in tandem with each other to ensure exceptional client service. Each gear contributes to our success as a firm and without strong elements from each present in our client interactions, the client experience will be diminished. Under the CARE attribute, we commit to first and foremost serve with a generous mindset. We accomplish this by committing to make every client interaction great, freely sharing our knowledge and experience, and proactively seeking client feedback to #beEvenBetter. We learn from our successes and failures with after-action reviews and aspire for clients to be our cheerleaders.

Continue reading >

Topics: Collaboration, Anticipatory, Client Service, Growth Mindset

RELATED POSTS