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May 30, 2019

Serving With a Generous Mindset

HORNE’s Growth Mindset Client Promises consists of four key commitments to our clients – DELIVER, COLLABORATE, ANTICIPATE, and CARE. It’s a cogwheel of promises that work in tandem with each other to ensure exceptional client service. Each gear contributes to our success as a firm and without strong elements from each present in our client interactions, the client experience will be diminished. Under the CARE attribute, we commit to first and foremost serve with a generous mindset. We accomplish this by committing to make every client interaction great, freely sharing our knowledge and experience, and proactively seeking client feedback to #beEvenBetter. We learn from our successes and failures with after-action reviews and aspire for clients to be our cheerleaders.

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Topics: Collaboration, Anticipatory, Client Service, Growth Mindset

February 21, 2019

Leaving a Lasting Impression

My husband and I live in New York and one morning on his routine walk to work he spotted a wallet that belonged to a young girl from Nebraska. It was fully intact with IDs, cash, credit cards, gift cards and stuffed with a variety of personal mementos that included a cruise key card.

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Topics: Customer Experience, Collaboration, Client Service

January 18, 2018

Are You Being a Great Collaborator?

Does collaboration really make a difference in the workplace? Does it make a difference for our clients? Does it make a difference in how everyone feels about their work family? Does it make a difference in how well they do their jobs?

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Topics: Teamwork, Collaboration, Service, Sense of Belonging

June 15, 2017

3 Reasons to Try a New Initiative

Expanding your circle at work is extremely important to your career growth. Connecting with your peers and having additional sources of friendship and support will help improve overall job satisfaction and give you a stronger sense of belonging.

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Topics: Collaboration, Sense of Belonging, Comfort Zones, Leadership

April 13, 2017

Fostering With Flexibility

My family’s personal Fearless Unrivaled Flexibility (FUF) journey officially began about a year and a half ago. For the last 13 years, we’d been a family of three (or five if you count the dogs). During that time, the idea of expanding our family has been sporadically discussed. Commitments to our son, his sports, our relationship, our careers, and our family and friends were always excuses not to expand our family, but the thought always lingered in the back of our minds.

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Topics: Flexibility, Culture, Collaboration, Fearless Unrivaled Flexibility

March 31, 2016

3 Benefits of Cultivating a Collaborative Culture

 

“The way of a fool is right in his own eyes, but a wise man listens to advice.”  - Proverbs 12:15

Here at HORNE, we are building the Wise Firm. That is our culture. We want to be like the wise man from the biblical parable who built his house on a strong foundation. When the great storms came, he was able to overcome because he had built his house on a solid foundation. 

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Topics: Culture, Collaboration, Leadership

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