Building Others Up

Oct 5, 2017 11:00:00 AM |

Rachel Mosher

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Building Others.jpgWhen I think back to my first time serving as a performance advisor (PA), when it was actually called being a mentor, I always think about what a huge responsibility I was handed. I vividly remember thinking, “Really, my partners are entrusting me to help grow our future leaders? But I'm still growing myself!” I didn’t know how they thought I was going to make an impact on helping others grow when I wasn’t there myself. 

There were so many questions running through my head: How does one do this? Where do I start? Where is the training guide that tells me what to say for each situation and how to deliver the message without upsetting anyone? The questions were endless.

So, I took a shot at it and served the only way I knew how to: with my heart (or as we might say these days "emotional intelligence").

Now, as a PA champion, the very best advice I can offer is to be present in the moment and to be passionate about helping others succeed. As a PA, your role is so much more than filling out a performance review twice a year; you have to invest yourself in your team members, always be available for them and—most of all—keep it real.

I have been serving as a PA in some fashion for the last nine years and I have celebrated many moments of growth and development, as well as failure, with team members. With both, however, I always make sure to capture the lessons learned and most of all, be there to support my team members.

Now that I have the honor to serve as one of the firms PA Champions, I'm excited to be a resource for other PAs by sharing my many lessons learned and supporting our PAs in any way I can. There is an emotional high you will receive when seeing people grow, making connections and helping others, and for me, that is the most rewarding part of being a PA.

Subscribe to Culture MattersRachel Mosher.jpgAbout the Author

Rachel is a government services manager at HORNE, where she oversees the administrative team and provides leadership in client billing. She is a servant leader who is passionate about growing and developing others.


At HORNE, culture matters. So much so, we named our culture the Wise Firm© (yes, it really has a name). It is what we are and what we aspire to be, and we are building it together. To find out how you can help build the Wise Firm, visit the Join Our Team page on

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