May 16, 2019

Making ‘I Think I Can’ ‘I Know I Can’

I think I can...I think I can...I think I can. These are infamous words from a childhood story we all know well. The purpose of the story is to build up self-confidence in young children so they won’t give up when times get hard. This same principle can and should be applied to adults as well.

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Topics: Growth, Full Potential, Goals

May 02, 2019

The Power of a Performance Advisor

At HORNE, we don’t have “bosses,” we have Performance Advisors (PA). The PA role is designed to help accelerate our development through ongoing conversations that are timely, honest, constructive and transparent. We also have 2nd PAs, if we so desire, who serve as an additional perspective in the same capacity. Having a 2nd PA willing to invest in my development has always been valuable to me.

In my three years at HORNE, I have been encouraged and empowered by my relationships with my PAs. I use my voice to help shape my career, and we work together to set goals that are measurable and practical. My PAs assess my performance and progress along these goals, and so do I. We discuss and align our perspectives as needed, and I gain a solid view of where I am in my career, where I’d like to be, and where I can improve.

My PAs recently helped me uncover one major area for improvement – that is my need to be more willing to share the workload and delegate effectively.

Knowing that I had a desire to grow in the area of business development, we started by assessing new responsibilities I had assumed in that area. We quickly identified a concern of sustainability – could I keep managing my original responsibilities and the new without becoming overloaded? I admitted my reluctance to ask for help because I don’t like being a burden on others, but we explored the cost of me not choosing to grow in this area. Costs like seeing decreased performance, burning out, denying others a chance to use their talents and strengths or to learn new skills, and the increased frustration they may feel as a result.

My PAs challenged me with candor and compassion to replace my concerns of being a burden with more productive thoughts, to resist the urge to do something myself rather than delegate or teach someone how to do it. They challenged me to keep the bigger picture in mind, continue having conversations, and practice. I have a long way to grow in this area, but I will keep at it.

To all PAs, my challenge to you is to continue renewing your enthusiasm and commitment to bringing HORNE’s Continuous Growth Philosophy to life with your team members. Know them – help identify their strengths and area of passion. Focus them – be clear about performance and expected results. Engage them – build relationships, connect to the Wise Firm culture, help them understand the “how” not just the “what.”

Team members working with a PA, remember both of you are accountable for ensuring development-focused conversations about you take place and take place in the manner they are designed. I challenge you to be honest, transparent and willing to receive feedback. And remember, it’s what YOU do with that feedback that will make the difference in your career.

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Topics: Performance, Relationships, Growth, People Development, Goals

April 18, 2019

How I Learned to Be a Working Parent

I’m a working parent and the mother of a toddler. I am also a later-in-life parent, who learned to be a working parent more than 15 years into my chosen career. I am still learning. But some lessons are already worth passing along.

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Topics: Career-Life Integration, Network, Working Parent, Support

April 04, 2019

4 Habits Every Manager Must Break to Avoid Burnout

Managers are responsible for other’s performance and growth. It’s part of the gig. You can’t deny it, avoid it or hide from it. This means when we take on this role we must shift our perspective in a big way.

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Topics: Growth, Leadership, Coaching

March 21, 2019

Some Risks Are Worth Taking

What do you do when you realize you aren’t happy with the job you have? At first glance, you might think, duh…find a new job. BUT, what if you love the firm you work for and the people you work with even more, you just don’t love the actual work? That makes the situation a little more difficult.

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Topics: Courage, Full Potential, Risk and Reward

March 07, 2019

3 Ways to Reward Your Team That Doesn’t Cost Anything

In a recent brainstorming exercise, a team I was working with explored the concept of rewards. None of the ideas replaced fair wages, performance bonuses, appreciation or on-the-spot praise, but they added into the ways you already reward results. They were ideas that could accelerate your team’s performance.

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Topics: Feedback, Leadership

February 21, 2019

Leaving a Lasting Impression

My husband and I live in New York and one morning on his routine walk to work he spotted a wallet that belonged to a young girl from Nebraska. It was fully intact with IDs, cash, credit cards, gift cards and stuffed with a variety of personal mementos that included a cruise key card.

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Topics: Customer Experience, Collaboration, Client Service

February 07, 2019

Fearless Unrivaled Flexibility is More Than Just Leaving Early on Friday

When I started at HORNE, I didn’t realize how much I could actually love the firm I worked for. I haven’t been at HORNE long, but I have learned so much about myself, my profession and my firm. I even vividly remember my first new hire orientation, HORNE FastStart. They told us that HORNE was big on flexibility. But that it wasn’t a policy, it was a philosophy and it even had a name—Fearless Unrivaled Flexibility. At the time, I didn’t really understand what that meant. I assumed it meant that I would occasionally be able to leave work early on Fridays or that I could even leave work in the middle of the day to handle a personal errand if needed.

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Topics: Trust, Communication, Flexibility, Sense of Belonging

January 24, 2019

More Than Accounting

For many people, the phrase “More Than Teeth” does not immediately bring much to mind. This could be due to an intense fear that represses all memories associated with your dentist, but most likely it is because you have not had the pleasure of meeting my dentist. Various members of my family have been practicing dentistry for over 50 years, and that phrase is one of my father’s favorite ways to describe his vision for service.

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Topics: Servant Leadership, Service, Leadership, Goals

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