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November 24, 2021

‘Tis the Season of Giving Thanks

As we come upon one of my favorite holidays, Thanksgiving, it always helps me reflect on how much I have to be thankful for.

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Topics: Attitude, Gratitude

November 17, 2021

A Little News and a Lotta Reflection

We are still experiencing the waves of disruption caused by the hard trend of baby boomer retirements. Companies and firms are feeling the void as they watch the mass exodus of knowledge, wisdom and experience walk out the front door into retirement. This baby boomer hard trend, as all hard trends do, provides us opportunities also. Besides the opportunities for so many team members to step up in roles and grow exponentially, we have the opportunity to listen and learn as these valuable team members hang up their cleats.

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Topics: Hard Trend, Gratitude, Leadership

November 10, 2021

You Don’t Deserve It

As we watched the first two episodes of the new season of Yellowstone, you could hear a pin drop. Season three ended on a cliffhanger with multiple lives hanging in the balance and finally, it was time to get some answers. I’m not going to ruin it for those of you who haven’t caught up yet. But if you haven’t seen this series, my advice is to start at the beginning and turn off social media. 

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Topics: Attitude, Life-Long Learning, Gratitude, Leadership

November 03, 2021

Customer Service Creates Distinction

We just checked into the Old Edwards Inn in Highlands, NC, and the rain is pouring down. In fact, it has poured for the last three hours since we landed in Charlotte and started our drive over.

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Topics: Servant Leadership, Customer Experience, Customer Service

October 27, 2021

How to Avoid the Sunk Cost Trap

CeCe and I have signed up with a group of friends for an outdoor excursion that involves riding in all-terrain army vehicles, hiking and some mountain top sightseeing. Unfortunately, it has been raining cats and dogs for three days. We meet for lunch together before heading to the excursion and our conversations turn to the rain.

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Topics: Attitude, Anticipatory, Leadership, Mindset

October 20, 2021

What Kind of Guardian Are You?

I’ve just finished lunch with my partner and good friend before he leaves for a week-long Disney trip with his family. He shared some of the activities they had planned and how some things had changed due to COVID. It sounded exciting for someone who loves Disney. (Not me, but my grandkids are anxiously waiting). I know I’m going again, but I’m holding out for fewer restrictions and for the younger ones to get a little taller. Hey, if you have to go, go when you can knock it all out — rides and kids!

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Topics: Anticipatory, Client Service, Leadership

October 13, 2021

Proactive Risk-Taking Increases Opportunity

CeCe and I have just landed in Charlotte, grabbed our rental car, and are headed towards Highlands, NC, which is a little more than a 3-hour drive. My Waze app tells us the interstate is SLOW in several places and as we look around, we are traveling about 20 MPH right now. So, I pull up an alternative route. It’s longer with many twists and turns, but it might get us there 20 to 30 minutes sooner based on traffic flow.

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Topics: Anticipatory, Forward Thinking, Risk and Reward

October 06, 2021

Transformation Requires a Proactive Approach

Finally, we are having some cooler weather. I make my way to our backyard to pull these five tomato plants up, throw them over the fence and stack my wire supports for next year. It’s going to be slightly more difficult than I had planned as CeCe has her Zinnias planted right next to them and in fact, they are intertwined and growing together. Now I know this is sacred ground as many of these are in full bloom, plus it saves us a little money as CeCe always finds ways to have fresh flowers in our home.

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Topics: Anticipatory, Forward Thinking, transformation

September 29, 2021

Has There Ever Been a Better Time to Go Off-Road?

About once a quarter, I hire Tony to completely detail my SUV. He always comments on how dirty it is. Today will be no different as he drives up to pick it up. I know it is muddy as I have been over at camp and had it off on a trail looking to fish our oxbow lake.

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Topics: Anticipatory, Opportunity, Client Service

September 22, 2021

Price Is Rarely the Issue

Walking into the sunglass section of this nice sporting goods store, I’m stopping at the Costa sunglasses. As you know from previous blogs, I’m down to one pair and I really want a pair for driving and as a spare for my next moment of stupidity which seems to follow me around.  

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Topics: Communication, Anticipatory, Value

September 15, 2021

What is Missing?

Oh, how I love my first cup of coffee early in the morning. Sometimes, I’ll grind my own beans and make a big pot, especially if we have overnight guests. But for workdays, it’s usually just a Keurig pod. This morning, I walk into the kitchen, let Oliver out the patio door, grab my coffee pod, pop it in the Keurig and we are moments away from starting another great day.

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Topics: Focus, Purpose

September 08, 2021

Collaboration Is Critical to Success

“Will you hang these curtains back up? I have the hooks already in them.”

I gaze over at the pile of curtains sitting on our den couch and then up to the tall windows. I’m thinking this will require the ladder for sure.

“Sure, CeCe, that’s the very next thing I will do. Just let me finish with this blog.”

Three hours later, I had my blog draft ready, the dog walked, scoured my Ole Miss football news, paid some bills and finished a snack. Then the glare from the sun hits me right in the eyes as I walk by and I am immediately reminded of the glare that I’m going to get from CeCe when she walks into the room. Oops! I have completely forgotten the curtains.

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Topics: Focus, Communication, Collaboration

September 01, 2021

Are We Anticipating Our Next Opportunity?

This is Oliver, our five-pound Yorkie who just turned one year old. He is such a treat and has a boundless personality. He loves people and dogs. Jumping high in the air to pop bubbles with the kids or fishing with me on a lazy Saturday, he enjoys life.  

Today’s picture really caught my attention because of what Oliver is doing and how focused  he is on it. This is a regular activity, and it has paid big dividends as he now has lots of neighborhood friends, including several dog buddies that come over for playtime. Our neighbors have noted they can’t walk their usual dog-walking route because their dogs throw a fit until they go by Oliver’s house to see if he is outside for playtime. Ha!

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Topics: Anticipatory, Future View