Jan 20, 2016 10:30:00 AM

The Desire to Serve: Are You Delivering an Unrivaled Experience?

My wife, Cathy, and I had the unique experience of dining with friends at the MiniBar in Washington D.C. I have a serious weakness for food of all kinds. I love to eat. When I get sick, Cathy always laughs at me because I tell her I’m going to eat my way back to feeling good. Just try it, it works!  

To say this dining experience was a culinary extravaganza would be an understatement. The matching of the flavors, temperatures and textures was exquisite. I certainly tasted dishes that I will never experience again and the overall culinary experience was incredible. But this blog is not about food, believe it or not, it’s about service. 

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Topics: Servant Leadership, Client Service

Oct 28, 2015 11:30:00 AM

Serve Then Lead

Every day I strive to be a servant leader.  A servant leader looks to serve first and enables others to lead and serve.  I’ve challenged my team to be ready to lead, and to be aware that there will be times when the team is looking to you to lead. 

One of the frequent questions that I hear, or that is posed to me during interviews, is “How do you prepare to lead?”  I’ve reflected on this a lot and I think it can help us grow faster if we better understand servant leadership and how to grow as a leader.  I’m growing and learning every day and I hope that by blogging on this tough question, it will help both you and me to grow.  I am also so thankful for the benefit of good intentions that my team gives me when I make mistakes.  Knowing I can own these mistakes and change directions as needed, grows me as a leader.  

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Topics: Servant Leadership