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June 13, 2018

CRAP Piles Up Fast

We are 20 months into living in our new home and the outside fans still do not work. The tire service company can’t sell me three new tires because they are counting them for inventory. I’m in a meeting and find out 30% of the team is struggling to get a critical app to work on their phones. Worse, team members are accepting slow system performance as the “norm.” We all have these experiences and stories where no one takes ownership, no one gets it done. The sad part is that people give up hope for a better outcome and start accepting CRAP excuses.

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Topics: Focus, Ownership