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May 05, 2021

Collaboration Always Nets More Growth

It's a beautiful Saturday morning on the Ross Barnett Reservoir and although the crappie bite has been slow, we have a few small fish in our live well. Thump! Oh yeah, I can tell by the bite this is a big fish. Setting the hook with a quick upward thrust of the jig pole, I feel the weight of this fish. Finally, I have a quality fish on. Here he comes to the top wrapped in lily pads. On no, he is hung and if I pull any harder, it will pull the hook out of his mouth. He is literally suspended right above the water. Instantly I'm yelling for help from my favorite crappie fisherman, Bruce. 

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Topics: Communication, Collaboration, Leadership

April 21, 2021

Not on My Watch

As my brother-in-law Kris pulls into our driveway with Happy (my mother-in-law, who, as I previously blogged, loves to come over late afternoons for a glass of wine and to embellish some stories), I quickly rise from my chair on the carport and prepare to open her passenger door.  

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Topics: Leadership

April 14, 2021

What Are We Dressing For?

My mother-in-law, Happy, loves to come over and visit in the late afternoons and sit by the fireplace outside, weather permitting. She can be quite funny and we so enjoy her visits. This afternoon she is really on a roll and sharing story after story.

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Topics: Forward Thinking, Future View, Leadership, Growth Mindset

March 31, 2021

Our Best Is Yet To Come

CeCe is passionate about several variations of barre and loves her daily workouts. Frequently, I get a riveting (hehe) recap of these workouts for the day as we visit before dinner. Tonight, she is expressing her frustration with her ability to bend her left knee sufficiently to hold a certain position properly. She had a total knee replacement several years ago and has worked really hard to restore her full flexibility.  

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Topics: Positive Energy, Leadership, Mindset

March 24, 2021

Sell Results, Not Time

Can you imagine if your surgeon was billing you by the hour? How good would we feel about those contrasting incentives? The longer the surgery, the more the surgeon makes. We might pay a lesser skilled surgeon more than an innovative surgeon who has perfected a less invasive and highly successful surgery.  

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Topics: Client Service, Proactively Guiding, Leadership

March 17, 2021

Efficiency Can Destroy Effectiveness

As I listen to the team go over the new plan on process improvement, I’ve heard the word “efficient” several times. It’s obvious that we have certainly made an old manual process more automated and more efficient. Efficiency is not a bad thing — unless we let it destroy being effective. First, let me own that this is a pet peeve of mine. Being efficient is NOT the same as being effective.

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Topics: Focus, Forward Thinking, Leadership

March 10, 2021

The Behavior of Love

I know I have spun a head or two as I shared with friends and business associates that I love them. Several years ago, when I first heard John O’Leary close his keynote speech at the World Leaders Conference, I realized that I did not say "I love you" enough. John has closed every keynote I’ve heard with “I love you and there’s not really anything you can do about it.” John has an inspirational story. His book On Fire is incredible (I gave it to all of our kids and my parents) and his commitment to love — to truly love others — has inspired me to share my love more openly.

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Topics: Relationships, Leadership

January 27, 2021

Are You a Real Coffee Drinker?

CeCe enters the kitchen as I am brewing a large fresh pot of coffee. “My, the coffee smells wonderful. Did you use your new coffee bean grinder for this pot?” 

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Topics: Client Service, Leadership, Advisory Services

December 30, 2020

The Best of 2020

As 2020 winds down, I think we are collectively breathing a sigh of relief that we made it through an extremely challenging year.

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Topics: People Development, Gratitude, Leadership, Growth Mindset, COVID-19

December 16, 2020

Where Is Your Wallet?

I started out this morning at 4:30 a.m. taking CeCe to the airport for a 6 a.m. flight to North Carolina to meet up with several of her girlfriends for four days in the mountains.  

When we pulled into the airport departure lane this morning, I jumped out and unloaded CeCe’s 49.8-pound luggage (she utilizes every ounce). As I unload her carry-on, I see CeCe frantically looking in her purse. She yanks the luggage handle from me, flips it over and unzips this overpacked suitcase. "What’s wrong?" is barely out of my mouth when she breathlessly responds, “I can’t find my wallet!”

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Topics: Preparation, Planning, Leadership

December 09, 2020

3 Words We Need To Stop Saying

“What do you want to do for dinner tonight, CeCe?” I don’t care is her number one response by a long shot. When I’m with team members, “Where do you want to go to lunch today?” “I don’t care.” Wow, if we only had a restaurant named I Don’t Care, it would be full of customers.

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Topics: Communication, Compassion, Leadership

November 18, 2020

Helping Clients Feel Less Vulnerable

It’s 8 a.m. and I’m sitting in a very cold medical exam room. The dermatologist will be in any minute to begin my annual full-body exam. Gosh, all I can think about is how humiliating this is. It’s hard to have the discipline to do this every year. 

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Topics: Client Service, Leadership, Mindset

November 11, 2020

Consensus is Overrated

“We should wait until we can get more of a consensus on this,” is ringing in my ears as we discuss some strategic decisions within our partner leadership group. What is the saying — a strength taken to excess becomes a weakness?  

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Topics: Diversity, Leadership

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