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August 12, 2020

Could We Use a Freeze?

Here comes my fifth Zoom call of the day and the fatigue is real, but I’m also glad I “get to” have a busy schedule with impactful meetings. As I get ready for my next call, I recognize the fatigue and make a mad dash to the breakroom for coffee. Throwing back the caffeine as our call gets underway, I’m coming back to life as the passion from one team member is building.

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Topics: Collaboration, Self-Awareness, Leadership

August 05, 2020

Lone Wolves Can Destroy a Good Day

As I pull into the Quick Mart to fill up with gas for the trip home, my mind is full of joyful memories from a day of fishing on Lake Whittington. The river has receded and as the water level drops, my favorite fish, crappie, are known to turn on big time. Unfortunately, today wasn’t “the” day, but we caught some fish and it is such a blessing to be out on that beautiful lake just enjoying God’s creation.

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Topics: Culture, Collaboration, Team Building, Leadership

July 25, 2018

The Problem With Making Assumptions in Client Service

As I have shared previously, my brother, Mike, has a unique ability to bring humor to moments that simply bring you to tears laughing. One Sunday after church, we were having a family luncheon with my parents, Pop Joe and Mom, Mike, his wife Joy, my sister Mitzi, her husband Tim, and my wife CeCe at a local restaurant in Batesville, Mississippi. It was a hot summer day and we were enjoying a southern favorite—ice cold tea—as we waited. As you might guess, Sunday after church in a small town with few restaurant choices makes for a crowded and SLOW dining experience. However, we were having a great time visiting and catching up on family current events and stories while we waited.

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Topics: Communication, Collaboration, Client Service

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