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February 19, 2020

What Are We Strapped To?

It’s my first trip back into our cabin after seven months of flooding. I have no idea what I’m going to find besides lots of Mississippi river mud. As I drive up, I’m pleasantly surprised to see that everything appears to be in great shape other than the heavy mud on everything. 

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Topics: Core Values

February 12, 2020

Muddy Mess

It’s a steamy August morning, and I’m on my way to Eagle Lake, MS. A high-power pressure washer is loaded in the back of my truck, and I expect it will be my companion for the next six to eight hours.

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Topics: Focus, Clarity

February 05, 2020

Don’t Bug Out

From my experiences, many of which I have shared in this blog, I think God sees the need to serve me some humble pie fairly frequently. My recent experience in church was so funny, all we could do was laugh – and snap a picture to share at my expense, of course. 

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Topics: Leadership

January 29, 2020

Is It Time to Hit Reset?

CeCe and I are driving in from the Fraser River Valley area to the rental car return at Vancouver Airport in heavy traffic. What should have been a 2-hour drive has turned into 4 hours of stressed filled stop and go. Five days earlier, we had rented a car in downtown Vancouver to enjoy some scheduled vacation time fly fishing and hiking, which happen to be our favorite things to do together. Our rental car is practically brand new and loaded with technology, including a GPS.

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Topics: Focus, CeCe, Clarity

January 22, 2020

No Pain, No Gain

We have all heard the phrase “no pain, no gain.” And the promise of greater rewards for the price of painful work has certainly proven true in most aspects of my life. But how does “no pain, no gain” apply to the future of our profession? 

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Topics: Disruption, Anticipatory, Future View

January 15, 2020

Don’t Forget the Soap!

Gosh, it’s already 7:45 a.m. as I jump into the shower after a quick shave. I’ve got little time to spare before an 8:30 meeting. Shampoo my hair, quick rinse and reach for the bar of soap. No soap! Dang, I had this same problem yesterday and forgot to put a new bar in here. I’m not using CeCe’s perfumed bath wash again — I got some strange looks yesterday. Nope, I’m going to step out and get a bar of soap.

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Topics: Customer Experience, Anticipatory, Client Service

January 08, 2020

Lost Some Skin

It’s day two in Newport, Rhode Island, and simply a beautiful morning right before sunrise as I prepare to take on the Cliff Walk at The Chanler. Yesterday, I walked and jogged about two miles out on the Cliff Walk when I had to turn back so I could be at my meeting on time. Today, I am starting just before daybreak so I can go the full three miles out and back as I am determined to see the beautiful point of this amazing Cliff Walk. I know from yesterday that I will incur sidewalks, dirt paths, tunnels and some treacherous rocks on the way.

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Topics: Performance, Relationships, Determination

January 02, 2020

CeCe and the Budget Talk

As I finish up reconciling our personal accounts to provide our tax department with our tax information, it's evident that CeCe and I both have spent too much money on certain aspects of our budget. We were not good stewards of our blessings this year. I’ve noticed that as I near retirement, I am more sensitive to this stewardship than in my youth. If only we could have more wisdom in our youth!

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Topics: Anticipatory, Budgets

December 23, 2019

The Christmas Story

One of our family traditions at Christmas is to host the kids and grandkids a couple of weeks early so they can stay home on Christmas Day and enjoy Santa and all the festivities that we are blessed to enjoy. My favorite time is when I read the Christmas story to our grandkids as they listen so intently. (I’ve also learned they are even more attentive when they know the gift exchange is up next. Ha!) They love seeing the pictures of baby Jesus in the manger. And for our family, it is really important that they understand the real reason we celebrate Christmas.

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Topics: Compassion, Positive Energy, Sense of Belonging

December 18, 2019

Wilderness Fishing Gone Wild

CeCe and I are settling in on the jet boat with our guide Kerry as we embark on a bucket list wilderness fishing excursion. We are on Lake Harrison in Agassiz, British Columbia, Canada, and Kerry is sharing that we have a 44-mile boat ride to reach the river we will navigate to fish in some pristine areas seldom frequented by others. Thank goodness, the winds are only 1 to 2 miles per hour and the lake is as smooth as it can be. 

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Topics: Positive Energy, Attitude

December 11, 2019

Customer Experience Before Upgrade

I’m staring at my cell phone ringing from an unknown number on my way home from our cabin where DIRECTV has missed their second appointment with me. It’s three hours round trip so you can imagine my mindset is not exactly even-tempered. I have been talking with the DIRECTV support team and advanced resolution team all morning. And based on my experience, there’s nothing advanced about their service or capabilities. I did learn a few new excuses which I took the time to point out as they rolled each one out. 

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Topics: Customer Experience, Client Service

December 04, 2019

Some Things Are Concrete

Our front curb is a mess as I begin to pick up large pieces of concrete. We had a company cut two 36 inch slabs out so we can have some additional drainage added to handle excess water in our yard. I’m trying to salvage some of the sod so I can patch a spot in the backyard that I destroyed a few weeks ago which CeCe has not forgotten about. She is fond of a beautiful yard and I have been in the doghouse over this dead grass. 

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Topics: Anticipatory, Client Service

November 26, 2019

Thanksgiving Is Really Cool

Think about the Pilgrims in 1621 who hosted the first Thanksgiving dinner and how little they had to be thankful for compared to the many comforts we enjoy today. Thanksgiving is really a cool celebration as we step away from the fast treadmill of life to pause with family and friends to just be thankful. Giving thanks to God for our blessings and sharing our love with each other.

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Topics: Gratitude, Sense of Belonging

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