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October 28, 2020

Who Are We?

CeCe is standing in my home office and I’m staring down at her shoes as she asks, “Do you notice anything about my shoes today?” Thank goodness, I finally realize they are not the same shoe! Wow, they are almost the exact same color, appear to be the same style and very similar sole. The only difference I can really see is on top of the shoes where the laces (which are the same color) are styled differently. Why does anyone need two pairs of shoes this similar? 

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Topics: Client Service, CeCe, Distinctive

October 21, 2020

Jogging in the Rain

I am back out on the jogging trail for my second jog this week. My legs are a little weary from the four miles I did yesterday, so my first mile is a scorching 13:43. I walked a little to warm up.

It’s cloudy today, and the skies are looking stormier by the step. I’m getting close to the end of mile two, as I glance down and see I’m averaging 13:14 pace when the first raindrops hit me. I’m making the turn and heading back, as the bottom literally falls out. It feels like someone is dumping buckets of water on me as I jog (trudge) back for the final two miles.

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Topics: Focus, Goals, Clarity

October 14, 2020

Assumptions Versus Listening

It’s Monday night and we have been out of town for four nights now, which I know pushes CeCe’s travel limit. Although I shared with her while sitting on the beach that my schedule for the week would allow me to work remotely for longer, I could tell from her lack of conversation and our prior travel experiences that she will be disappointed if we do not head home tomorrow. So, I start making changes in my schedule to handle all of my calls on the six-hour drive home.  

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Topics: Communication, Customer Experience, Client Service

October 07, 2020

Reckoning for the Broken Bed

Growing up in Batesville, MS, I wish I had a dime for every time Mom told Mike and me no fighting in this house. We loved each other and still do, but we constantly fought as youngsters. We are 3.5 years apart and like a typical little brother — he had to do everything I did. This led to lots of conflict and since we shared a bedroom, lots of scuffles in the house. Mom was constantly breaking us up and at times she would spank us for being so disruptive (usually after several warnings). Thank goodness she did not “spare the rod” as we were two hard-headed boys. We quickly learned when we were approaching the point of no return.

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Topics: Relationships, Trust, Leadership

September 30, 2020

Facing the Storm Is the Hardest Part

Capturing the beauty and power of this storm so closely is a bucket list experience. Now, it’s certainly not something I have listed on my bucket list, yet as I experience this with CeCe with the wind rushing all around us, lightening beginning to pop in the near distance, it is an experience of awe and beauty. Scary, but beautiful, is the best way I can describe it. 

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Topics: Growth, Opportunity, Leadership, COVID-19

September 23, 2020

How Did You Spend Your Time?

As most of us have come out of the stringent COVID-19 lockdowns, now is a great time to reflect. We have learned so many valuable life lessons. And the importance of connections with family and friends and making them priorities have been highlighted in many ways. 

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Topics: Focus, COVID-19

September 16, 2020

What’s Driving Your Decisions?

One of the MANY things I admire about CeCe is she never suffers from or allows her decisions to be influenced by FOMO. We recently had friends invite us on a trip, and I immediately started advocating for us to join in the fun. CeCe paused a moment and asked, “Do you think we will enjoy that trip? Lots of schedules. And it doesn’t sound like a lot of the activities that you and I really love. I don’t think we should go.” I knew immediately that she was right. I was letting FOMO get in my head. What is FOMO? Fear of Missing Out — a term I actually learned from Seth Godin’s blog.

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Topics: Perspective, CeCe, Mindset

September 09, 2020

Out of Gas

Sheer panic has set in as I’m looking at my dashboard and see the yellow light blinking Low Fuel. I’m really, really past low so I check my phone for the nearest gas station — 11.5 miles! I’m pulling my boat so I’m burning a lot of fuel per mile. My heart is racing as I know I’m on the brink of being out of gas.

Honestly, I’m dreading being on the side of the road, leaving my truck and boat, and walking in this 100-degree heat to get gas. Surely, I can make it seven miles, maybe even nine. I can feel the fear and panic rising as I countdown each mile to safety.

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September 02, 2020

Push Past the Pain

The beach is one of the places that restores my energy and creativity.  

Thanks to some great friends’ hospitality, CeCe and I have enjoyed the beautiful ocean views on 30A near Seagrove Beach, Florida, this year. I decided to work virtually and gaze out of the den to a beautiful white sandy beach and clear ocean waves.

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Topics: Growth, Life-Long Learning, Leadership

August 26, 2020

Everyone Wants an Easy Button

About three years ago, we switched to a local pharmacy that is literally one mile from our house. CeCe frequently rides the golf cart over to pick up our prescriptions.

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Topics: Customer Experience, Customer Service

August 19, 2020

Building Experiences for Forever Clients

This is a hilarious short video of Sully’s meltdown while expressing his deep desire to be with Pops (that’s me!). I obviously love it. And this mindset can be inspirational if we consider relating it to our client experiences. Are we focused on them enough?

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Topics: Customer Experience, Client Service

August 12, 2020

Could We Use a Freeze?

Here comes my fifth Zoom call of the day and the fatigue is real, but I’m also glad I “get to” have a busy schedule with impactful meetings. As I get ready for my next call, I recognize the fatigue and make a mad dash to the breakroom for coffee. Throwing back the caffeine as our call gets underway, I’m coming back to life as the passion from one team member is building.

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Topics: Collaboration, Self-Awareness, Leadership

August 05, 2020

Lone Wolves Can Destroy a Good Day

As I pull into the Quick Mart to fill up with gas for the trip home, my mind is full of joyful memories from a day of fishing on Lake Whittington. The river has receded and as the water level drops, my favorite fish, crappie, are known to turn on big time. Unfortunately, today wasn’t “the” day, but we caught some fish and it is such a blessing to be out on that beautiful lake just enjoying God’s creation.

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Topics: Culture, Collaboration, Team Building, Leadership

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