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January 27, 2021

Are You a Real Coffee Drinker?

CeCe enters the kitchen as I am brewing a large fresh pot of coffee. “My, the coffee smells wonderful. Did you use your new coffee bean grinder for this pot?” 

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Topics: Client Service, Leadership, Advisory Services

January 20, 2021

Nature Contributes To a Grateful Attitude

The 12 mph wind with a morning temperature of 34 degrees makes for a chilly deer stand. Nestling down in my big jacket, I pull up my face mask to help break some of the wind. The sun has just tipped over the trees and I’m consumed with how beautiful nature is.

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Topics: Attitude, Gratitude

January 13, 2021

How Often Do We Miss the Joy?

CeCe has asked me to run a quick errand for our Aunt Kate, who lives in an independent living facility close to our home. Aunt Kate is in her early 80s and CeCe is her primary caregiver. Today, I’m on the way to pick up a contact to replace the one that she lost.  

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Topics: Relationships, Attitude, CeCe

January 06, 2021

Oliver Stretches His Futureview, How About Us?

After two years without a dog in our home, CeCe and I dove into the pandemic puppy trend and welcomed our new Yorkie, Oliver. Oliver is six months old and has been with us for three months now. Finally, we have a dog that is slightly more attached to me than CeCe. It’s one of the positives that COVID brought us as I have worked from home more.  

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Topics: Future View, Future Ready

December 30, 2020

The Best of 2020

As 2020 winds down, I think we are collectively breathing a sigh of relief that we made it through an extremely challenging year.

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Topics: People Development, Gratitude, Leadership, Growth Mindset, COVID-19

December 23, 2020

Grace for the 2020 Holiday Season

The time came for the baby to be born, and she gave birth to her firstborn, a son. She wrapped him in cloths and placed him in a manger because there was no guest room available for them. Luke 2:6-7

In my Christian faith, this is why we celebrate Christmas. This is the greatest Christmas gift we will ever receive — God’s son, Jesus. God has never created a person He doesn’t love. It’s this love from  creation to now that we all need as we close out a disruptive 2020 and continue to face new challenges.

In December each year, millions of people celebrate religious and spiritually significant holidays, and universally, humankind continues to look for morally good virtues to live by and love is central to all of them.

For me, celebrating the birth of Jesus and the love of God helps put 2020 in perspective and prepares me for whatever 2021 has in store.

Here’s my prayer for you, your family and this Christmas celebration.

Lord, please grant us the grace to live with love for each other. May our Christmas and holiday celebrations start and end with a celebration of kindness and creative loving for each other. Please provide us the wisdom, safety and opportunity to see and visit with our loved ones. Thank You for the greatest Christmas gift of all. Amen.

I hope you and your family have a very Merry Christmas and a happy holiday season.

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Topics: Relationships, Gratitude

December 16, 2020

Where Is Your Wallet?

I started out this morning at 4:30 a.m. taking CeCe to the airport for a 6 a.m. flight to North Carolina to meet up with several of her girlfriends for four days in the mountains.  

When we pulled into the airport departure lane this morning, I jumped out and unloaded CeCe’s 49.8-pound luggage (she utilizes every ounce). As I unload her carry-on, I see CeCe frantically looking in her purse. She yanks the luggage handle from me, flips it over and unzips this overpacked suitcase. "What’s wrong?" is barely out of my mouth when she breathlessly responds, “I can’t find my wallet!”

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Topics: Preparation, Planning, Leadership

December 09, 2020

3 Words We Need To Stop Saying

“What do you want to do for dinner tonight, CeCe?” I don’t care is her number one response by a long shot. When I’m with team members, “Where do you want to go to lunch today?” “I don’t care.” Wow, if we only had a restaurant named I Don’t Care, it would be full of customers.

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Topics: Communication, Compassion, Leadership

December 02, 2020

Stand Behind Your Lifetime Warranty

CeCe and I are headed up to Oxford, MS, for a weekend of visiting family and watching the Ole Miss Rebels play football. CeCe is on the phone with Delta Faucets trying to replace four defective faucets we have in our house. The first one resulted in over $2,000 in repairs from the leak. The second, I was lucky enough to discover it as the seal first burst and started leaking into the bathroom.

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Topics: Customer Experience, Client Service

November 25, 2020

Gratitude Makes Us #beEvenBetter

Our world is spinning faster than the teacup ride at the amusement park and most of us are feeling pretty dizzy. That was always the one ride that always made me woozy. And 2020 sure feels like the new teacup ride. COVID-19 continues to disrupt our lives and will certainly affect how some of us gather, or if we will gather at all, for Thanksgiving. Mix in some divisive politics, contested elections and social unrest, and we have a year that has been filled with disruption.

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Topics: Positive Energy, Attitude, Gratitude

November 18, 2020

Helping Clients Feel Less Vulnerable

It’s 8 a.m. and I’m sitting in a very cold medical exam room. The dermatologist will be in any minute to begin my annual full-body exam. Gosh, all I can think about is how humiliating this is. It’s hard to have the discipline to do this every year. 

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Topics: Client Service, Leadership, Mindset

November 11, 2020

Consensus is Overrated

“We should wait until we can get more of a consensus on this,” is ringing in my ears as we discuss some strategic decisions within our partner leadership group. What is the saying — a strength taken to excess becomes a weakness?  

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Topics: Diversity, Leadership

November 04, 2020

How Are You Showing Up?

My daughter Kelsey has two beautiful kids, Kyler and Kylie. Now, these two kids have enough energy to power three or four Tesla cars. If only I could bottle it up. Today, we are celebrating Kylie’s fourth birthday with lunch, which will include ice cream! CeCe and I have arrived early and are waiting on our energizer bunnies.

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Topics: Sense of Belonging

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