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Jun 5, 2014 2:45:00 PM

The Evolution of the Branch Experience

We live in an information-driven economy. This presents both a challenge and opportunity as banks position themselves as a go to source for financial knowledge and products. In fact, banks that are mastering their multichannel presence have put information at the forefront of their digital and branch experiences.

The appearance of a new type of branch: Smaller, technology-focused, able to provide a convenient and compelling transactional experience, while also showcasing the bank’s wider capabilities. (The Dangers of Abandoning the Full-Service Branch, April 2014)

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Topics: Online Banking, Digital Banking, Branch Bank