Feb 2, 2017 10:00:00 AM

Would You Put Your Name on It?

Since hearing John O’Leary speak at last year’s HORNE Leadership Summit, I’ve been devoted to reading his blog. In a recent post, John talks about Brian Buffini, who emigrated from Ireland at 19-years-old with less than $100. He worked hard, taking odd jobs until he was able to become a real estate agent. Although he had no business network and no real estate experience, Brian met great success and later became a consultant to real estate agents all over.

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Topics: Servant Leadership, Culture, Client Service

Mar 3, 2016 10:00:00 AM

Serving is a Choice

My first job in the corporate world was serving in an administrative capacity on a team with about 150 people. I was certain that I was at the bottom of the ladder, but figured there was lots of room to stretch and grow. Had you read over my job description, like many similar job descriptions in most organizations these days, chances are you would see the following under the list of responsibilities: “Perform other duties that may be required.”

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Topics: Servant Leadership, Positive Energy, Customer Service

Jan 29, 2016 10:00:00 AM

Perfection is Unattainable, Let’s Strive to Make a Difference

A few days ago, I had a crazy-wonderful, unexpected client service experience. Feeling inspired by our executive partner’s blog last week, The Desire to Serve: Are You Delivering an Unrivaled Experience?, I felt compelled to share it with you.

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Topics: Servant Leadership, Culture, Client Service