Oct 6, 2016 10:30:00 AM

Complacency Kills Success

Recently, I was given an opportunity to be a part of proposing for work with a new client. I learned many things during this process, but my biggest takeaway was a comment made by the company’s CFO.

At this point in the conversation, we were talking through the process of them changing accounting firms. We addressed the fact that we would reach out to their former firm regarding the inspection of work papers. Realizing this could be an awkward process, the CEO asked if that encounter was typically hostile. In response, the CFO said, “Well no, because we aren’t switching firms due to issues with quality of the work, we are switching because these guys specialize in working with companies like ours.”

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Topics: People Development, Anticipatory, Client Service

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