Nov 8, 2017 10:00:00 AM

Client Service Is Dated

I admit that I have been known to keep a shirt, coat, pants or tie that according to CeCe look “dated.” Our conversation usually goes something like this:

CeCe: You can’t wear that, it’s completely out of style!

Me: Well you liked it just fine when we bought it, it’s in great shape and it’s comfortable.

CeCe: I don’t care, you are not wearing that!

And that’s usually the end of our discussion. I then proceed to change clothes because, you know, I really wanted to wear something else anyway. 

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Topics: Client Service, Forward Thinking

Oct 4, 2017 11:00:00 AM

Are You Thinking Too Small?

Sometimes I wonder how many opportunities I have missed because I think too small. It’s clear to me today, in the future our greatest service to our clients and our teams will be the ability to collaborate on what’s possible. But if I know that I simply think too small many times, how can I learn to help others think about something as big as What’s Possible?

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Topics: Anticipatory, Forward Thinking

Sep 6, 2017 11:00:00 AM

Choosing to be Open Minded: Part 1 of Building a Culture of Innovation

Innovation is a key to our future success, and we can help build a culture of innovation within our own teams. This three-part series explores what it means to build a truly innovative culture at your business or firm.

Yes, I am tired of hearing about our world being transformed. I really am. I am also tired of hearing my wife, CeCe (a nickname from our grandkids), coach me on better eating habits by challenging my legacy thinking that if it’s healthy food, two or three servings will not hurt me. Does she get on my nerves at times? Yes! Has she helped me be more open minded about what it takes to eat healthier? Yes! I know that I owe her a big thanks for my progress (seven painful pounds so far) to getting healthier. I know at my age, my metabolism and body have changed, yet I want to cling to my old fun habits. My mind searches for things that support my old lifestyle and tries to stifle information that says I need to change. I realize that neither being tired of hearing about getting healthier or simply knowing about it is going to help me be any healthier. It’s time for me to be more open minded.

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Topics: Innovation, Forward Thinking, Leadership

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