Apr 18, 2018 10:30:00 AM

ENOUGH with the FCC!

When we were growing up, if Mike, Mitzi and I were constantly arguing or fighting, Mom would patiently warn us several times to stop. If we continued to be rowdy, she would finally step back in the room and say, “I’ve had ENOUGH!” which we knew meant our future was not real bright and our backsides were now in jeopardy. As a profession, we need a wake-up call of our own about the disruption and speed of change we are facing. So, today, we will use the term ENOUGH just as Mom did. 

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Topics: Empowered People, People Development, Anticipatory, Leadership

Apr 11, 2018 11:00:00 AM

Collaboration’s 7 Benefits in Advisory Services

This blog is the fifth part of a series meant to outline the Four Building Blocks to Move to Advisory Services.

How do we move our organizations towards advisory services? How do we seize our future by being relevant starting now? I think there are four foundational building blocks. We’ll discuss the final building block today: COLLABORATION.

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Topics: Advisory Services

Apr 4, 2018 10:00:00 AM

Seizing the Future as Anticipatory Advisors

This blog is the fourth part of a series meant to outline the Four Building Blocks to Move to Advisory Services.

We’ve already discussed the first two blocks: MINDSET SHIFT and CONFIDENCE. ANTICIPATORY SKILLS is the third building block to move our organizations towards advisory services and seize our future by being relevant—starting now.

I believe this is a new skill that is required. Being anticipatory is defined as aware, predictive and adaptive. If we simply focus on being agile or nimble, we are always responding to things and being disrupted. By anticipating, we can actually be the disruptor and capture new opportunities. Seeing disruption coming provides us choices. Choices we must make today.

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Topics: Anticipatory, Leadership

Mar 28, 2018 10:00:00 AM

How Confidence Drives a True Advisory Services Approach

This blog is the third part of a series meant to outline the Four Building Blocks to Move to Advisory Services.

How do we move our organizations towards advisory services? How do we seize our future by being relevant starting now? I think there are four foundational building blocks. Last week, we discussed the first block: MINDSET SHIFT. Today, we'll discuss the second block: CONFIDENCE. 

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Topics: Anticipatory, Advisory Services

Mar 21, 2018 10:30:00 AM

Shifting Mindset Required to Provide Advisory Services

In my previous blog, we talked about “the gap” and our need for a wake-up call regarding moving to an advisory services mindset. 

So how do we move our organizations towards advisory services? How do we seize our future by being relevant starting now? I think there are four foundational building blocks, and we’ll discuss the first one today: MINDSET SHIFT.

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Topics: Building a Wise Firm, Anticipatory, Advisory Services

Mar 14, 2018 11:30:00 AM

Mind the Gap: A Wake-Up Call for Professional Services Firms

We see it every day—automation, implemented well, reduces the amount of compliance work we perform.

We experience it every dayfierce competition from outside our profession pursuing our clients. 

We feel it every daythe market for professional services is demanding and opening the door for "higher value services."

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Topics: Leadership

Mar 7, 2018 11:30:00 AM

New Competitors Don't Have Legacy Beliefs

In my last blog, we related my personal story of changing hair stylists to the process that clients are actually using to find relevant advisors today. They are leaving existing relationships by pulling in information from advisors that are speaking to their needs. Our profession is at an intersection where many of our historical services are less valued and being commoditized due to our lack of differentiation. In fact, more and more firms are competing on price rather than value. The decreased margins across the profession speak to this loud and clear. 

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Topics: Anticipatory, Leadership

Feb 28, 2018 11:00:00 AM

Legacy Pull of Relationships Even Affects My Hair

For some reason, hair has been a central theme for me lately. Maybe because I’m quickly losing mine. I have a lot more forehead today than five years ago. Thank goodness I still have the perfect face for radio! 

Most of us are extremely picky about who cuts our hair. I certainly am. I have a “cowlick” and when it’s cut too short, it sticks up everywhere. For most of us, changing hair stylists is like changing your tax advisor, wealth advisor or auditor—it only happens when we feel like we must make a move. 

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Topics: Relationships, Anticipatory, Client Service

Feb 21, 2018 11:00:00 AM

Are You Missing Opportunities Right in Front of You?

I frantically looked for the hair dryer as I was already 15 minutes late to meet our team to prepare for an important presentation that morning. As I turned the place upside down, I thought—I know this nice resort provides a hair dryer in every room. Now it only takes me about 60 seconds to “style” my hair, but it does better when blow-dried.

After looking in all of the usual places in the bathroom, I continued my search in the closet and then to the rest of the room. Having exhausted all known possibilities, I picked up the phone and hit the button for housekeeping.

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Topics: Focus, Anticipatory, Leadership

Feb 15, 2018 11:00:00 AM

What I Learned at Google

Google has a very large grocery bill. That’s just one thing I learned on my recent visit to the Google campus. I was lucky enough to be invited by CPA.com to join 15 other CEO’s of major accounting firms to visit and learn from Google’s director of accounting, their staff and the director of cloud services. It was a tremendous networking and learning experience that opened my eyes to more insights for being future ready. But besides the large grocery bill (I ate twice while I was there) as the result of providing three meals a day on campus for team members, I learned not only why they buy lots of groceries but also several other valuable tidbits. 

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Topics: Anticipatory, Forward Thinking

Feb 7, 2018 11:30:00 AM

Reframing Our Beliefs

I simply can’t get away from this Mark Twain quote about life, “It’s not what we don’t know that gets us in trouble, it’s what we know for sure that just ain’t so!” This has proven true so many times in my life and I always seem to be in the ditch before I even realize my treasured beliefs might not be right.

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Topics: Anticipatory, Leadership

Jan 31, 2018 10:30:00 AM

Listening is Caring

Do you ever have those moments when something strikes you as profound, but as you reflect on it you realize—well that’s just common sense? Why am I just realizing this? “Listening is caring” is profound for me simply because I had never intentionally connected the dots.

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Topics: Compassion, Listening, Leadership

Jan 24, 2018 11:00:00 AM

Now means NOW

Lynne Doughtie, Chairman and CEO, KPMG, made a very profound statement at the AICPA Major Firms Group Meeting 2018 in Naples, Florida. She stated, “Now is the time to be getting future ready.” She went on to share how KPMG is taking action now to evolve their business model, services and advisory work. They are investing, designing and building a new training facility to provide a means to rapidly train team members with new skills to be future ready. They are not waiting on Now.

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Topics: Anticipatory, Windshield View